Terms of service

Terms of Service

Last Updated: August 13, 2026

Welcome to ALVCASE. These Terms of Service (“Terms”) govern your access to and use of our online store and the purchase of products from us.

The store is operated by ALVEQUE LTD, a company based in the United Kingdom.

By visiting our store, placing an order, purchasing a product, or otherwise using our services, you agree to these Terms. Please read them carefully before using our website.

1. About Us

Store Name: ALVCASE
Company: ALVEQUE LTD
Address: 128 City Road, London, United Kingdom, EC1V 2NX
Email: info@alvequeltd.xyz
Phone: +44 2076002722

Throughout these Terms, “ALVCASE,” “we,” “us,” and “our” refer to ALVEQUE LTD and the ALVCASE online store, as appropriate.

2. Online Store Terms

By using our website and purchasing products from us, you confirm that you have the legal capacity to enter into a contract or that you are using the website with the appropriate consent of a parent or legal guardian where required.

You must not use our products, website, or services for any unlawful or unauthorised purpose.

You must not attempt to interfere with the security, operation, or functionality of our website.

3. Products

ALVCASE primarily sells mobile phone cases and related accessories.

We make reasonable efforts to display product descriptions, specifications, colours, designs, dimensions, compatibility information, and photographs as accurately as possible.

However, the actual colour of a product may vary slightly depending on your device display, lighting conditions, photography, or manufacturing variations.

Product packaging may also change from time to time.

4. Phone Model Compatibility

Customers are responsible for selecting the correct phone model before placing an order.

Different devices may have different:

Dimensions
Camera layouts
Button positions
Speaker openings
Charging-port positions

For example, cases made for iPhone 15, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 17, iPhone 17 Pro, and iPhone 17 Pro Max may not be interchangeable.

Please carefully check the selected Phone Model, colour, design, and other product options before completing your purchase.

Nothing in this section affects any statutory rights you may have if we supply the wrong product or a product that does not conform to the contract.

5. Product Availability

All products and product variants are subject to availability.

We reserve the right to:

Discontinue products or variants.
Limit quantities where reasonably necessary.
Update product specifications or packaging.
Correct product information.
Refuse or cancel an order where we are legally entitled to do so.

If an item becomes unavailable after you place an order, we will contact you and, where appropriate, provide a refund for the unavailable item.

6. Prices

Product prices are displayed on our website in the currency shown at checkout.

We reserve the right to change prices at any time before an order is placed.

The price applicable to your purchase will generally be the price displayed when your order is submitted, subject to correction of obvious pricing errors as permitted by applicable law.

Shipping charges, taxes, duties, or other applicable charges will be displayed or communicated where appropriate.

7. Orders

After placing an order, you may receive an electronic confirmation acknowledging that we have received your order.

We reserve the right to reject or cancel orders in circumstances including:

Product unavailability.
Obvious pricing or product-information errors.
Suspected fraud or unauthorised transactions.
Payment authorisation failure.
Incorrect or incomplete delivery information.
Orders that violate applicable law or these Terms.

Where payment has already been collected for an order that we subsequently cancel, we will provide an appropriate refund.

8. Payments

You agree to provide current, complete, and accurate payment and billing information when placing an order.

Available payment methods will be displayed during checkout.

Payment processing may be provided by Shopify and/or independent payment service providers.

We do not guarantee that every payment method will be available to every customer, country, currency, or transaction.

9. Shipping and Delivery

Orders will be delivered to the shipping address provided during checkout.

Customers are responsible for providing accurate and complete delivery information.

Estimated delivery times are estimates and may be affected by circumstances outside our reasonable control, including:

Carrier delays.
Customs processing.
Severe weather.
Public holidays.
Transportation disruptions.
Incorrect delivery information.

Specific shipping costs, estimated processing times, and delivery information are described in our Shipping Policy.

10. Risk and Ownership

Risk in the products will pass to you in accordance with applicable consumer law.

For consumer orders, this will generally occur when you, or a person identified by you other than the carrier, takes physical possession of the goods.

Nothing in these Terms is intended to reduce rights granted to consumers under applicable law.

11. Returns and Refunds

Returns, exchanges, cancellations, damaged products, and refunds are governed by our Return and Refund Policy.

We currently provide a 30-day return period, subject to the conditions described in that policy and your statutory rights.

If you receive a damaged, defective, incorrect, or materially misdescribed product, please contact us at:

info@alvequeltd.xyz

Please include your order number and, where appropriate, photographs showing the issue.

12. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Where an order has not yet been processed or dispatched, we will try to cancel it.

If the product has already been dispatched, you may need to receive the order and then follow our return procedure.

Consumers may also have statutory cancellation rights for eligible distance purchases under UK consumer law.

13. Promotions and Discount Codes

From time to time, ALVCASE may offer promotional discounts, coupon codes, free shipping offers, or other promotions.

Unless otherwise stated:

Promotions cannot be exchanged for cash.
Discount codes may be limited to one per order.
Certain products may be excluded.
Promotions may have expiry dates.
Promotional terms may vary.

We reserve the right to cancel or modify promotions where reasonably necessary, subject to applicable law.

14. Intellectual Property

Unless otherwise stated, the website and its original content, including text, layout, graphics, branding, logos, photographs, and other materials owned or licensed by us are protected by applicable intellectual property laws.

You may use our website for personal shopping purposes.

You may not reproduce, distribute, commercially exploit, modify, or republish our protected content without permission from the relevant rights holder, except where permitted by law.

Third-party names, trademarks, characters, artwork, or other intellectual property remain the property of their respective owners.

15. Customer Reviews and Submissions

If you submit reviews, feedback, photographs, suggestions, or other content to us, you confirm that you have the necessary rights to provide that content.

You must not submit content that:

Is unlawful or fraudulent.
Violates another person's intellectual property rights.
Contains malicious software.
Is defamatory or threatening.
Contains prohibited or harmful material.

We may moderate or remove user-submitted content where reasonably necessary.

16. Prohibited Uses

You may not use our website or services to:

Violate applicable laws or regulations.
Commit or facilitate fraud.
Infringe intellectual property rights.
Distribute malware or malicious code.
Attempt to gain unauthorised access to our systems.
Collect customer information without authorisation.
Interfere with website security.
Misrepresent your identity or payment information.
Use automated systems in a manner that materially disrupts our services.

We may restrict access where reasonably necessary to protect our customers, website, or business.

17. Third-Party Services

Our store may use or link to services operated by third parties, including payment providers, shipping providers, analytics providers, and other technology services.

Our online store is powered by Shopify.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party websites or services except to the extent required by applicable law.

18. Personal Information

Our collection and processing of personal information is described in our Privacy Policy.

By using our services, personal information may be processed as necessary to operate the store, process orders, provide customer support, prevent fraud, and comply with applicable legal requirements.

19. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to:

Product descriptions.
Compatibility information.
Pricing.
Promotions.
Shipping charges.
Availability.

We may correct errors and update information where appropriate.

Nothing in this section limits your statutory rights if you have entered into a binding contract based on incorrect or misleading information.

20. Disclaimer

We aim to provide accurate product information and reliable services.

However, except for guarantees and obligations that cannot legally be excluded, we do not guarantee that our website will always operate without interruption or technical errors.

Nothing in these Terms excludes warranties, guarantees, or consumer protections that cannot lawfully be excluded.

21. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing is intended to exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or other liability that cannot legally be excluded.

For consumers, your statutory rights remain unaffected.

22. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses arising directly from your unlawful use of our website or your material violation of these Terms.

This provision does not apply where doing so would unfairly restrict rights available to consumers under applicable law.

23. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

24. Changes to These Terms

We may update these Terms periodically to reflect changes to our products, services, business practices, or applicable laws.

The Terms applicable to an order will generally be those in effect when that order is placed, except where a change is required by law.

The latest version will be published on our website.

25. UK Consumer Rights

Nothing in these Terms is intended to restrict rights available to consumers under applicable UK law, including where relevant the:

Consumer Rights Act 2015.
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
UK data protection legislation.

If any provision of these Terms conflicts with a mandatory consumer right, the applicable statutory right will prevail.

26. Governing Law

These Terms are governed by applicable laws of the United Kingdom, subject to any mandatory consumer protections and jurisdictional rights available to you.

If you are a consumer, nothing in these Terms deprives you of mandatory protections available under the laws applicable to you.