FAQ

Welcome to ZELCASE. Here you'll find answers to common questions about our phone cases, phone stands, orders, shipping, returns, warranty, and customer support.

1. What products does ZELCASE sell?

ZELCASE specializes in stylish and practical mobile accessories, including:

Phone Cases
Protective & Shockproof Cases
Clear & Silicone Cases
Magnetic Phone Cases
MagSafe-Compatible Cases
Phone Stands
Desktop Phone Holders
Foldable Phone Stands
Magnetic Phone Holders
Car Phone Holders
Other Mobile Accessories

Our goal is to provide products that combine protection, functionality, and modern design.

2. How do I choose the correct phone case?

Please check your exact phone model before ordering.

For iPhone:

Settings → General → About → Model Name

For Android devices:

Settings → About Phone

Please make sure you select the correct model, such as iPhone 15, iPhone 15 Pro, iPhone 15 Pro Max, etc.

If you're unsure, contact us before ordering and we'll be happy to assist you.

3. Are your cases compatible with MagSafe?

Selected phone cases are designed to be compatible with MagSafe charging and magnetic accessories.

Please check the individual product description before purchasing, as compatibility may vary between products.

4. Will a phone case protect my phone from drops?

Our protective cases are designed to help reduce damage from everyday bumps, scratches, and minor drops.

However, no phone case can guarantee complete protection against all types of impact or accidental damage.

5. Are your phone stands adjustable?

Many of our phone stands feature adjustable viewing angles and folding designs.

Features vary by product, so please check the product description for specific details.

6. How long does order processing take?

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will normally be processed on the next business day.

7. How much does shipping cost?

Our standard shipping rates are:

United Kingdom: £8.00

International Shipping: £20.00

Any applicable shipping charges will also be displayed during checkout before payment.

8. How long does delivery take?

Estimated delivery times are:

United Kingdom: approximately 3–7 business days

International: approximately 7–15 business days

These are estimates rather than guaranteed delivery dates. Customs clearance, weather, public holidays, and carrier delays may affect delivery times.

9. Can I track my order?

Where tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been dispatched.

10. Do you ship internationally?

Yes. ZELCASE ships to the United Kingdom and selected international destinations.

Available destinations will be shown during checkout.

11. Can I cancel or change my order?

Please contact us as soon as possible if you need to change or cancel an order.

If your order has not yet been processed or dispatched, we will do our best to accommodate your request.

Once an order has been shipped, it cannot normally be cancelled and you will need to follow our return procedure after receiving it.

12. What if I ordered the wrong phone model?

Please contact us immediately.

If the order has not yet shipped, we may be able to change the model.

If it has already been dispatched, you may request a return or exchange in accordance with our Return & Refund Policy. Return shipping costs may apply where the incorrect model was selected by the customer.

13. Can I return my order?

Yes. Eligible products can be returned within 30 days of receiving your order.

Returned products should generally be:

Unused
In their original condition
In their original packaging
Complete with included accessories
Accompanied by proof of purchase

Please see our Return & Refund Policy for complete information.

14. What happens if I receive a damaged product?

Please contact us within 48 hours of delivery if your product arrives damaged.

Please provide:

Your order number
Photos of the damaged product
Photos of the outer packaging
Photos of the internal packaging
A brief description of the problem

Our team will review the issue and provide an appropriate solution.

15. What happens if I receive the wrong product?

If we accidentally send you the wrong product, model, colour, or quantity, please contact us as soon as possible.

Once the issue has been verified, we will arrange an appropriate replacement, exchange, or refund.

16. What if my package is lost?

If your tracking information has not updated for an extended period or you believe your package has been lost, please contact us.

We will work with the shipping carrier to investigate the shipment and provide an appropriate resolution where applicable.

17. Do your products come with a warranty?

Eligible ZELCASE products are covered against manufacturing defects in accordance with our Warranty Policy.

The warranty does not normally cover:

Normal wear and tear
Accidental damage
Improper use
Unauthorized modification
Damage caused by excessive force
Cosmetic scratches caused by everyday use

Please contact us if you believe your product has a manufacturing defect.

18. Can I use wireless charging while the case is installed?

Many of our phone cases are compatible with wireless charging.

Compatibility depends on the specific case, phone model, and charger. Very thick cases or cases containing certain materials may need to be removed before wireless charging.

Please check the individual product description before purchasing.