Contact information

Contact Information

Last Updated: August 13, 2026

Thank you for choosing ALVCASE. We are committed to providing helpful and reliable customer service. If you have any questions about our phone cases, orders, shipping, returns, refunds, or other services, please feel free to contact us.

Customer Support

Our customer service team can assist you with:

Product and phone model compatibility questions
Choosing the correct phone case
Order enquiries
Order status and tracking
Shipping and delivery questions
Returns and exchanges
Refund enquiries
Damaged or incorrect products
Payment-related questions
General customer service enquiries

Contact Details

Store Name: ALVCASE
Company Name: ALVEQUE LTD

Email: info@alvequeltd.xyz
Phone: +44 2076002722

Business Address:
ALVEQUE LTD
128 City Road
London
United Kingdom
EC1V 2NX

Email Support

For general enquiries or questions regarding an existing order, please contact:

info@alvequeltd.xyz

When contacting us about an order, please include your order number and the email address used to place the order. This will help us locate your order and assist you more efficiently.

For damaged, defective, or incorrect products, please also include clear photographs showing the issue where appropriate.

Telephone Support

You can contact us by telephone at:

+44 2076002722

If we are unable to answer immediately, please contact us by email and provide your name, order number, and a brief description of your enquiry.

Returns and Refunds

Before returning a product, please contact our customer service team for return instructions.

Please do not send products to our business address without first receiving return instructions from us, as the designated return location may differ depending on the circumstances.

For more information, please refer to our Return and Refund Policy.