Shipping Policy

Last Updated: August 13, 2026

Thank you for shopping with ALVCASE, operated by ALVEQUE LTD. This Shipping Policy explains our order processing, shipping charges, estimated delivery times, international shipping, tracking, and return shipping fees.

1. Shipping Charges

We aim to keep our shipping costs simple and transparent.

United Kingdom Shipping: FREE

All eligible orders delivered within the United Kingdom receive free standard shipping.

International Shipping: £5 GBP

Orders shipped to destinations outside the United Kingdom are charged a flat international shipping fee of £5 GBP per order, unless otherwise stated during checkout.

Any applicable shipping charges will be displayed before you complete your purchase.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Orders placed on weekends or UK public holidays may begin processing on the next business day.

During busy periods, promotions, holidays, or periods of unusually high order volume, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation where available.

3. Estimated Delivery Times

Estimated delivery times after dispatch are:

United Kingdom: approximately 3–7 business days

International Orders: approximately 7–15 business days

These delivery times are estimates rather than guaranteed delivery dates.

International deliveries may take longer because of customs processing, local postal services, transportation disruptions, or other circumstances outside our reasonable control.

4. International Shipping

ALVCASE accepts international orders to supported destinations shown during checkout.

International shipping is charged at £5 GBP per order.

Delivery availability may depend on the destination country or region and the services available through our shipping partners.

If we are unable to ship an order to your destination after your order has been placed, we will contact you and arrange an appropriate refund.

5. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, such charges are not included in our £5 international shipping fee and may be the responsibility of the customer.

Customs procedures may also cause additional delivery delays.

6. Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

Not all shipping services or destinations provide the same level of tracking information.

7. Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

Please carefully check:

Recipient's full name
Street address
City
Postal code
Country or region
Contact telephone number

If you discover an error in your shipping information, please contact us as soon as possible at info@alvequeltd.xyz.

We will try to update the address if the order has not yet been dispatched. Once an order has been shipped, we may not be able to change its destination.

8. Delayed Orders

Occasionally, deliveries may be delayed due to circumstances outside our reasonable control, including:

Customs processing
Carrier delays
Severe weather
Public holidays
Transportation disruptions
High seasonal shipping volumes
Incorrect or incomplete delivery information

If your order appears to be significantly delayed, please contact us with your order number so we can assist you.

9. Lost Packages

If tracking indicates that your package has not been delivered within a reasonable period, please contact us.

We may work with the shipping provider to investigate the shipment.

If a shipment is confirmed as lost, we will provide an appropriate solution in accordance with the circumstances and applicable consumer law.

10. Damaged Packages

Please inspect your order after delivery.

If your phone case or other product arrives damaged, please contact us as soon as reasonably possible and provide:

Your order number
A description of the problem
Clear photographs of the product
Photographs of the shipping packaging where relevant

If the item was damaged during delivery or is defective, we will provide an appropriate remedy in accordance with our Return and Refund Policy and applicable consumer law.

11. Return Shipping Fee

For eligible standard returns where the customer is responsible for return postage, our standard return shipping charge is £10 GBP where our return service is used.

Return Shipping Fee: £10 GBP

This charge may be deducted from the refund where appropriate and permitted by law.

If you are returning an item simply because you changed your mind, selected the wrong colour, or selected the wrong compatible phone model, return shipping costs may be your responsibility.

If you receive a product that is faulty, damaged, incorrect, or not as described due to an error on our part, you will not be charged the £10 return shipping fee where applicable law requires us to bear the reasonable cost of return.

12. Returns and Refunds

We offer eligible customers a 30-day return period, subject to the conditions stated in our Return and Refund Policy.

Please contact us before returning an order. Products returned without prior communication may take longer to process.

Refunds are normally returned to the original payment method after the returned product has been received and inspected.

13. Failed or Refused Delivery

If a package is returned to us because:

The shipping address provided was incorrect or incomplete
Delivery was repeatedly attempted but unsuccessful
The package was not collected
The recipient refused delivery

we will contact you regarding available options.

Additional shipping charges may apply if you request the package to be shipped again, except where the failed delivery resulted from an error by ALVCASE or where applicable law provides otherwise.