Shipping Protection

Your Order, Protected Every Step of the Way

At ZELCASE, we understand how important it is for your order to arrive safely and in excellent condition.

Every phone case, phone stand, and mobile accessory is carefully checked and securely packaged before leaving our facility.

Secure Packaging

We use protective packaging appropriate for each product to help prevent scratches, impacts, deformation, and other transportation damage.

Depending on the product, packaging may include:

  • Protective product wrapping
  • Protective sleeves or bags
  • Shock-absorbing materials
  • Protective inner packaging
  • Reinforced shipping boxes or mailers
  • Additional cushioning for vulnerable components
  • Secure sealing to prevent movement during transit

Quality Check Before Dispatch

Before an order is shipped, our team checks the product and packaging to help ensure:

  • The correct product has been selected
  • The correct model and variant are included
  • The product is in good condition
  • Accessories are included where applicable
  • The package is securely prepared for transportation

Tracking Your Order

Where tracking is available, customers will receive a tracking number after their order has been dispatched.

This allows you to follow your package from shipment through to delivery.

Damaged During Delivery

Although we take precautions to protect every shipment, occasional transportation damage can occur.

If your order arrives damaged, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photos of the damaged product
  • Photos of the outer packaging
  • Photos of the internal packaging
  • A brief description of the damage

Please keep the original packaging until your claim has been resolved.

Our Shipping Protection Promise

If we confirm that an eligible product was damaged during transportation, we will provide an appropriate solution in accordance with our policies.

Depending on the circumstances, this may include:

  • A replacement product
  • A replacement component
  • A refund
  • Another appropriate resolution

Customers will not be expected to bear the cost of resolving a confirmed shipping error caused by us or an eligible transit-damage claim.

Lost Packages

If tracking indicates that your package may have been lost in transit, please contact our customer service team.

We will work with the shipping carrier to investigate the shipment and determine an appropriate resolution.

Incorrect Orders

If you receive a product that is different from what you ordered, please contact us as soon as possible.

Once verified, we will work to correct the issue without unnecessary inconvenience to you.

Shop with Confidence

From the moment your order is prepared until it reaches your door, ZELCASE is committed to providing a secure and reliable delivery experience.

Carefully Packed. Securely Shipped. Protected Until Delivery.

Need Help?

ZELCASE / ZELVRA LTD

Email: shopify@zelvraltd.com
Phone: +44 2038163434

Address:
27 Old Gloucester Street
London, United Kingdom
WC1N 3AX